we are committed to delivering our products safely and efficiently to our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

Once an order is successfully placed and payment is confirmed, our team begins processing it.

1. Orders are generally processed within 1–3 business days.

2. Orders placed on weekends or public holidays may be processed on the next working day.

3. Customers will receive an order confirmation after successful placement.

4. Processing times may vary depending on product availability and order requirements.

2. Shipping and Delivery Time

ARSA Ice Bath aims to deliver products within the estimated delivery period communicated during checkout or order confirmation.

1. Delivery timelines depend on the customer's location.

2. Remote areas may require additional delivery time.

3. Large or heavy products may require special transportation arrangements.

4. Unexpected circumstances, including weather conditions, logistics disruptions, and public holidays, may cause delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Additional transportation or handling charges may apply to certain locations or special delivery requirements.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or other available communication channels.

Customers can use the provided tracking information to check their shipment status.

5. Delivery Address

Customers must provide accurate and complete shipping information when placing an order, including:

1. Full name and contact number.

2. Complete delivery address.

3. City, state, and postal code.

4. Any additional delivery instructions, if required.

ARSA will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

6. Delivery Inspection

Customers are encouraged to inspect the package upon delivery.

If the product or packaging appears damaged, customers should:

1. Take photographs or videos of the damaged packaging.

2. Inform the delivery representative where possible.

3. Contact ARSA customer support as soon as possible.

4. Provide order details and supporting photographs or videos.

This will help our team investigate and resolve the issue.

7. Delayed or Failed Deliveries

Although ARSA makes reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

If a delivery attempt fails because of an incorrect address, unavailable recipient, or other customer-related issue, additional delivery arrangements or charges may apply where applicable.

8. International Shipping

International shipping availability, delivery timelines, customs duties, taxes, and other applicable charges will depend on the destination country.

Any applicable international shipping conditions will be communicated to customers before order confirmation.

9. Lost or Missing Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

ARSA will coordinate with the relevant shipping partner to investigate the shipment and provide an appropriate resolution in accordance with applicable policies and laws.

10. Changes to Shipping Policy

ARSA Ice Bath reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page with the updated effective date.

11. Contact Us

For shipping-related questions, delivery updates, or assistance with your order, please contact the ARSA Ice Bath customer support team using the contact information provided on our website.